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EBOM-2009 IEQc2.1:Occupant Comfort—Occupant Survey

"Systematic mechanism for occupants to provide feedback?"

Hello everyone, Does this refer to an ongoing system or a commitment to give out the survey more than once? If an ongoing system needs to be implemented, there does not seem to be specific direction in the Reference Guide about how the system is implemented. Would an email system in which facilities employees are notified of issues via smart phone be compliant? Is there a review trend or other instruction pertaining to tracking and resolving the criticism? We also have an exisiting channel in which occupants are encouraged to ask our CEO questions, including ones that pertain to the building. These are answered each month, and we have covered many that relate to our building operations...would this system be compliant as well? Thanks so much!

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Alexa Stone
ecoPreserve: Building Sustainability
LEEDuser Basic Member
101 thumbs up

Mon, 12/10/2012 - 21:05

Hi Elizabeth, that statement's intent is to establish a process for soliciting feedback and ability for receiving feedback. If you expand your description that you have there and can show evidence of an 'established' ongoing practice you should be fine. Anyone else have other suggestions?

Fri, 12/14/2012 - 20:16

Thanks so much, Jeff - appreciate the insight!

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