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LEED v2009
Existing Building Operations
Indoor Environmental Quality
Occupant Comfort—Occupant Survey

LEED CREDIT

EBOM-2009 IEQc2.1: Occupant Comfort—Occupant Survey 1 point

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LEEDuser expert

Allison Beer McKenzie

SHP Leading Design
Architect, Director of Sustainability

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Credit language

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© Copyright U.S. Green Building Council, Inc. All rights reserved.

Intent

To provide for the assessment of building occupants’ comfort as it relates to thermal comfort, acoustics, indoor air quality (IAQ), lighting levels, building cleanliness and any other comfort issues.

Requirements

  • Implement an occupant comfort survey and complaint response system to collect anonymous responses about thermal comfort, acoustics, IAQ, lighting levels, building cleanliness and other occupant comfort issues. The survey must be collected from a representative sample of building occupants making up at least 30% of the total occupants, and it must include an assessment of overall satisfaction with building performance and identification of any comfort-related problems.
  • Document survey results and corrective actions to address comfort issues identified through the surveys.
  • Conduct at least 1 occupant survey during the performance period.
Credit substitution available

You may use the LEED v4 version of this credit on v2009 projects. For more information check out this article.

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What does it cost?

Cost estimates for this credit

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This information is also available in a full PDF download in The Cost of LEED v4 report.

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Frequently asked questions

What happens if there are many areas of occupant dissatisfaction that require corrective action? We might not have the time to address everything before we have to submit our LEED application.

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What if the corrective action component of the credit is too costly for us? We don’t want to attempt this credit and then find out we’re not able to earn it because corrective action is too expensive.

The answer to this question is available to LEEDuser premium members. Start a free trial »

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Documentation toolkit

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LEEDuser’s Documentation Toolkit is loaded with calculators to help assess credit compliance, tracking spreadsheets for materials, sample templates to help guide your narratives and LEED Online submissions, and examples of actual submissions from certified LEED projects for you to check your work against. To get your plaque, start with the right toolkit.

Credit achievement rate

XX%

Upgrade to LEEDuser Premium to see how many projects achieved this credit. Try it free »

LEEDuser expert

Allison Beer McKenzie

SHP Leading Design
Architect, Director of Sustainability

Get the inside scoop

Our editors have written a detailed analysis of nearly every LEED credit, and LEEDuser premium members get full access. We’ll tell you whether the credit is easy to accomplish or better left alone, and we provide insider tips on how to document it successfully.

USGBC logo

© Copyright U.S. Green Building Council, Inc. All rights reserved.

Intent

To provide for the assessment of building occupants’ comfort as it relates to thermal comfort, acoustics, indoor air quality (IAQ), lighting levels, building cleanliness and any other comfort issues.

Requirements

  • Implement an occupant comfort survey and complaint response system to collect anonymous responses about thermal comfort, acoustics, IAQ, lighting levels, building cleanliness and other occupant comfort issues. The survey must be collected from a representative sample of building occupants making up at least 30% of the total occupants, and it must include an assessment of overall satisfaction with building performance and identification of any comfort-related problems.
  • Document survey results and corrective actions to address comfort issues identified through the surveys.
  • Conduct at least 1 occupant survey during the performance period.
Credit substitution available

You may use the LEED v4 version of this credit on v2009 projects. For more information check out this article.

XX%

Upgrade to LEEDuser Premium to see how many projects achieved this credit. Try it free »

Got the gist of IEQc2.1 but not sure how to actually achieve it? LEEDuser gives step-by-step help. Premium members get:

  • Checklists covering all the key action steps you'll need to earn the credit.
  • Hot tips to give you shortcuts and avoid pitfalls.
  • Cost tips to assess what a credit will actually cost, and how to make it affordable.
  • Ideas for going beyond LEED with best practices.
  • All checklists organized by project phase.
  • On-the-fly suggestions of useful items from the Documentation Toolkit and Credit Language.

In the end, LEED is all about documentation. LEEDuser’s Documentation Toolkit, for premium members only, saves you time and helps you avoid mistakes with:

  • Calculators to help assess credit compliance.
  • Tracking spreadsheets for materials purchases.
  • Spreadsheets and forms to give to subs and other team members.
  • Guidance documents on arcane LEED issues.
  • Sample templates to help guide your narratives and LEED Online submissions.
  • Examples of actual submissions from certified LEED projects.

What happens if there are many areas of occupant dissatisfaction that require corrective action? We might not have the time to address everything before we have to submit our LEED application.

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

What if the corrective action component of the credit is too costly for us? We don’t want to attempt this credit and then find out we’re not able to earn it because corrective action is too expensive.

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

LEEDuser expert

Allison Beer McKenzie

SHP Leading Design
Architect, Director of Sustainability

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