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What happens if there are many areas of occupant dissatisfaction that require corrective action? We might not have the time to address everything before we have to submit our LEED application.

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EBOM-2009 IEQc2.1:Occupant Comfort—Occupant Survey

Responding to comfort complaints in dorm rooms

We recently did occupant comfort surveys in two residence halls on our campus. We surveyed both about the common areas in the hall (lounge, kitchen, etc) and about the residents' dorm rooms. Perhaps unexpectedly, people rated the individual room comfort pretty low, but we're a little unsure how to respond as many of the complaints were related to the roommate's thermostat use or odors...thoughts? We also surveyed about showers (flow, pressure, temperature) because we had heard some complaints. As this is not typically included on an occupant comfort survey that I can tell, is this something we still have to correct, since we asked? Or can we just consider that data gathering for our own purposes and not submit that part of the survey for LEED?

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Tristan Roberts
Representative
Vermont House of Representatives
LEEDuser Expert
7780 thumbs up

Fri, 12/20/2013 - 16:36

Emily, I think LEED is fairly broad in terms of what it expects "corrective action" to be. And in a residential setting, where the thermostat is in your control and your biggest complaint is your roommate, you don't necessarily have much control over the situation, which is fine. Perhaps you could send a notice to residents and/or RA's reminding them to be considerate of their roommate's needs, and to keep a clean dorm room? Or provide feedback directly to the residents about their own comfort and ask for their help.Regarding the showers, is there is something you can do about it, it seems in keeping with the credit intent to do something—in my opinion.

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