Hello,
I am preparing to submit for review, and am trying to complete the documentation for this credit. I have the confirmation email where I signed up for the credit, and have completed the feedback survey (yesterday afternoon), but have yet to receive a confirmation email for completing the survey. The project website indicates that a copy of the "survey completion email" is required to complete documentation. I have the other required documentation, and am otherwise ready to submit, except for the survey email. Can you tell me how long it takes USGBC to send that confirmation email? I have checked my Inbox and junk folder, just in case, but nothing has arrived. As a backup, I took a screenshot of the survey completion confirmation that showed up after I submitted the survey.
Would it be ok to upload the screenshot if the email does not show up? This is the only credit we are waiting on to be able to submit (the client is anxious). Please advise.
emily reese moody
Sustainability Director, Certifications & ComplianceJacobs
LEEDuser Expert
476 thumbs up
July 30, 2014 - 12:03 pm
Can anyone advise on this? We cannot submit without the email confirmation--that doesn't exist--. Help?
Batya Metalitz
Technical Director, LEEDUSGBC
LEEDuser Expert
318 thumbs up
July 30, 2014 - 12:25 pm
Hi Emily - I've just emailed your survey confirmation email - these are normally sent to the person listed as the primary contact, which I think was the issue in this case. For you and others with this issue - you can email pilot@usgbc.org with your project name and ID and we can send a second copy of the survey confirmation (or pilot credit registration email is that is missing).
emily reese moody
Sustainability Director, Certifications & ComplianceJacobs
LEEDuser Expert
476 thumbs up
July 30, 2014 - 5:51 pm
Thanks, Batya!
I was under the impression that the Primary Contact should be the same person as the Owner. If that's not required, and the Project Admin (me, usually) can be the Primary Contact, I will try to update that for my other projects to simplify this process.