I've had a pair of CIv2009 projects just denied (at first review) a couple of innovation points where the base building provides Green Cleaning, Integrated Pest Management, and a Zero-Waste Plan to tenants. GBCI's comments say:
"The documentation provided indicates that this is a program developed and implemented by the base building rather than one developed and implemented by this LEED-CI project. Note that Innovation in Design credits are only available to programs developed and implemented by the specific LEED-CI project and that all base-building strategies may only be submitted under SSc1 Option 2 - Path 12."

I have a few problems with this: these projects are in a LEED-NC certified building (although the certification was only awarded while our CI project was under review) so we can't/aren't using SSc1 Option 2. Even if we were, we could only get one point and we are participating in a number of green operations. The SSC1 Option 1 certification is for NC so it actually doesn't cover these items. So is that a needless restriction on getting recognition for green operations?

Also, does anyone see where the Reference Guide says that innovation credits can't be earned just because some of these services are provided and organized by the base building? The tenants are effectively paying for these services with their rent -- why does it matter to GBCI if the janitorial or IPM contract is held by the tenant or the landlord as long as the space is managed green? In some cases, landlords require tenants to use their vendors -- if they are green, shouldn't this be worthy of special recognition, rather than disqualifying you for points?

Shared thoughts / experiences would be welcome.