Has anyone else experienced issues with Adobe plug-in and javascript within the new website? I have trouble-shooted with various browsers (google chrome, firefox, etc) to no avail....I cannot find a list of setting requirements posted on the USGBC website for this new platform either! I am at a stand-still and cannot get the credit forms to appear and/or save the entered data in a newly registered project using the Campus/Groups site. Any tips would be greatly appreciated as going through GBCI customer service on such matters can be challenging. Thanks!
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Barry Giles
Founder & CEO, LEED Fellow, BREEAM FellowBuildingWise LLC
LEEDuser Expert
338 thumbs up
December 2, 2013 - 12:40 pm
Joanna, yes this is an 'on-going' problem in three segments. 1. Up to now (and unless GBCI jump in here) Safari is the only browser that successfully can 'get in' to LEED on Line, plus it can only be a certain level, (10.1.4 if I remember right)...so that auto upgrade button on your computer needs deactivated as Safari is already at 11.4!. Another problem is that if you have inadvertently upgraded then finding the correct software to down grade is very problematic. 2. If you run MAC..then you are in a world of your own. The only positive way of overcoming the work around on MAC is to down load 'Parallels' and then install a single version of Microsoft, with the right browser format, see above, and then run it. 3. Finally, when oh when will GBCI modernize the system so we don't get these problems. Being restricted to older versions of a browser on a multi-million dollar business platform seems a little daft. All other comments and help from LEED User would be very useful!
Eric Anderson
Technical Customer Service SpecialistGBCI
170 thumbs up
December 2, 2013 - 1:04 pm
Hi Joanna, My apologies for any difficulties you are having with LEED Online for Campus. I just tried to post a longer reply, but when I hit Submit it disappeared. So, rather than retype it in its entirety and risk a completely redundant posting if my earlier comment decides to show-up later, suffice it to say, I suggest you look at this earlier comment (http://www.leeduser.com/topic/new-leed-guidance-campuses-and-multiple-bu... ) and the associated thread for the basic system requirements & some limited trouble-shooting ideas. If they don't work (or, if you are using a MAC, and Barry's helpful suggestions don't resolve your problems either), I would suggest using the 'Feedback' button (which can usually be found in the lower right of most screens in LEED Online for Campus) to report your problem directly to our IT staff. Please be sure to include you contact info, project ID, and the best way & times to reach you.
Eric Anderson
Technical Customer Service SpecialistGBCI
170 thumbs up
December 4, 2013 - 9:56 am
NOTE*** This pertains to the discussion thread/item immediately below, "Need suggestion on a multiple building site". I'm posting it here, because I don't see the 'Post a Reply' link under that discussion thread/item.
H.K.C.B. Heendeniya,
Since each of the three buildings appears to contain more than 1,000 square feet of 'gross floor area', the general rule of thumb would be to treat them each as a separate LEED-certifiable building. Then, the team would have the option of applying one or both of the approaches outlined in the AGMBC (http://www.usgbc.org/Docs/Archive/General/Docs10486.pdf). In particular, the 'group credit' (aka group certification) approach may make sense in a situation like this if all three buildings will be built under a singe construction contract/scope of work.
Occasionally, a different approach might be warranted due to the disposition of supporting functions amongst related buildings or other such special circumstances. Teams facing complicated scenarios like this are encouraged to use the Contact form (http://www.gbci.org/org-nav/contact/Contact-Us/Project-Certification-Que...) to explain their situations and obtain feedback directly from USGBC/GBCI before registering their projects as this will often ensure a smoother certification process.