Forum discussion
If you have submitted a questions using the message system for your project on LEED online to the reviewing committee, how long should you expect it to take to get an answer. I submitted on on 7/19 and still have not gotten a response.
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Tristan Roberts
RepresentativeVermont House of Representatives
LEEDuser Expert
11478 thumbs up
August 31, 2012 - 11:08 am
Caro, I believe they aim for 30 days, or something like that. The policy is on the GBCI website. Sometimes they get behind....
Kristina Bach
VP of InnovationSustainable Investment Group
151 thumbs up
August 31, 2012 - 2:39 pm
Don't, don't, don't send a message through LEED Online v3!!! We were told that the Messages Tab was designed for internal team communications only and so the system doesn't alert the review team that there is any messages waiting for them. So it's very hit-or-miss when you could expect an answer. Similiarly, the "Feedback" button within LOv3 is tied to the IT Team and is only designed to collect technical, system issues (glitching forms, etc).
The "right" way to send a question/request through to GBCI is via the GBCI Contact Us Form (http://www.gbci.org/org-nav/contact/Contact-Us/Project-Certification-Que...). Messages sent in there are sent directly to GBCI review staff to look into. My experience has been that responses are much faster when submitted that way. The important thing to note is that: the more detailed your question, the more detailed your response will be (i.e. including specific project number, credit/rating system, details/descriptions, etc.).
Tristan Roberts
RepresentativeVermont House of Representatives
LEEDuser Expert
11478 thumbs up
August 31, 2012 - 4:35 pm
I agree 100% with Kristina.