We are working on TAIPEI 101--2 million SF and over 100 tenants--as an EBOM project and have conducted an extensive survey with over 3,500 responses, which is > 30% of the building tenants. We have also pinpointed many of the causes of the temperature complaints, which result from some of the tenants' interior designers locating ALL of the thermostats for a multi-thousand square foot floorplate on ONE wall tucked away where no one can see them! (They're ugly...don't you understand?) Anyway most of these tenants won't let the building relocate the thermostats or undertake any measures to improve the acoustics, effectively rendering their options zero. The Reference Guide states that "pinpoint[ing] the problem" can be considered a "corrective action". We're planning on asserting that by sharing the results with the office managers and offering to help fix the problem that we've "corrected" the issue. Has anyone encountered a similar issue and received specific guidance from GBCI/their reviewer?
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Allison Beer McKenzie
Architect, Director of SustainabilitySHP Leading Design
LEEDuser Expert
646 thumbs up
December 8, 2010 - 10:57 am
Rob- I have not run into that situation before (thankfully the corrections I've had to do on projects have been pretty minor), so I unfortunately do not have any guidance specifically from GBCI. Since it sounds like you can't really do any more than you have already done, I would recommend that you just submit the documentation including the steps you have supplied above and see if it gets accepted.
Dan Ackerstein
PrincipalAckerstein Sustainability, LLC
LEEDuser Expert
819 thumbs up
December 8, 2010 - 2:52 pm
'Corrective action' is loosely defined - I think the expectation is simply that you take meaningful steps that you think will remedy the problem. It doesn't require massive changes or investment, and sometimes simply explaining the situation and helping occupants or tenants adapt to it is enough. But there is some obligation to make a sincere effort to fix the situation that resulted in occupant discomfort. I think your description is likely to meet that requirement, especially if you can show what exactly your offer to help represents.