I haven't been able to download any forms from the Scorecard all week. Usually it's slow but reliable. Anyone else experiencing this?
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Reid Middlebrooks
Sustainability DirectorApollo BBC
39 thumbs up
February 2, 2012 - 2:01 pm
Maura -
GBCI told me that the latest Adobe Reader upgrade is not compatible with LEED-Online. They recommend you downgrade and sent us this solution below. It worked for us:
1. Please Uninstall 10.1.2 from Control panel(add or remove programs).
2. Install 10.1.1 from the link.
http://adobe-reader.en.softonic.com/download-version/adobe-reader-10.1.1
3. Please set Adobe Reader as default PDF.
4. Please make sure to de-select the Windows auto updates so the Adobe Reader does not automatically update again to the new version.
Maura Adams
Environmental Stewardship Manager177 thumbs up
February 2, 2012 - 1:44 pm
Where's the link? Adobe only has the 10.1.2 option here: http://www.adobe.com/downloads/.
Reid Middlebrooks
Sustainability DirectorApollo BBC
39 thumbs up
February 2, 2012 - 2:04 pm
sorry - I updated the post above and here it is:
http://adobe-reader.en.softonic.com/download-version/adobe-reader-10.1.1
Be sure to turn off Adobe automatic updates or it will update within the day!
Maura Adams
Environmental Stewardship Manager177 thumbs up
February 2, 2012 - 2:32 pm
I went back to 10.1.1 but this hasn't solved the problem! I still can't access any forms.
Karen Joslin
principalJoslin Consulting
216 thumbs up
February 2, 2012 - 2:59 pm
Maura you should send an email through the gbci feedback or customer service link. The removal of the reader on some people's systems is not complete and they now have a fix (Adobe batch trick) that fully removes and makes the older version the default.
I am rare to defend the LEED Online process, but this was a bug generated from Adobe releasing an update with a known issue that messed up all our interfaces. They will get you the 2 files you need to fix things - just ask.
Curt Pascoe
P.E., LEED AP BD+CRyan Companies US, Inc.
123 thumbs up
February 2, 2012 - 4:17 pm
Make sure you completely uninstall Adobe Reader, restart, and then reinstall the older version as linked above. Also make sure that automatic updates are turned off in Adobe Reader. This is an Adobe issue with any HTTPS site on the internet, in all browsers. LEED Online v2 still works as it is not HTTPS. Adobe is aware of the problem but has not announced a fix yet. You can track this issue at http://kb2.adobe.com/cps/877/cpsid_87775.html - It is currently the last bullet under the "Browsers" section. Refreshing the page as suggested will not work, because refreshing within LOv3 brings you back to the Scorecard and not the credit form.
Nicolas Galiotto
OwnerBuildGreen.dk
27 thumbs up
February 19, 2012 - 4:41 pm
Hi there,
Coming back to this post. I'm on Windows 7. Both Adobe pro and Adobe 10.1.2 were on my computer. Since I still didin't have access to the LEED Online forms, I switched from Internet Explorer 9 to the 8, switched from Adobe reader 10.1.2 to 10.1.1, followed all the instructions, put the reader 140.1.1 as default, etc. But I still cannot access the Online forms. I sent two feedback message to the USGBC but I get a general auto-reply about the Adobe reader problem. Is there anyone who faced the same problem than me?
Thanks for your help,
Nicolas