Did you try this help topic under the Contact section of GBCI.org? I know some colleagues have had this issue and this resolved it:
http://www.gbci.org/org-nav/contact/Contact-Us/Exam-and-Credentialing-Qu...
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Brian Kaplan
AssociateSTUDIOS architecture
1 thumbs up
June 4, 2010 - 1:33 pm
That actually had happened to me earlier in the year. It was just because they were moving from the USGBC to the GBCI database at the time and cleared up in time. This is somewhat different - I definitely am listed in the AP directory but will not show up as an AP on any of my projects in LEED Online.