Not clear on what is new here

Melissa, it should be clear that we at LEEDuser—not GBCI—are recommending LEEDuser and LEEDuser's Missing Manual as inexpensive resources that can make your life easier and response time quicker. GBCI responses will still take time, and the process with GBCI be more efficient if you do your research in advance, so it's our suggestion to use these resources.Nor is anyone suggesting that you should read all of the tens of thousands of LEEDuser comments before you submit anything. Rather, if you have specific questions or things you're not clear on, check the forums. Most of the forums have a manageable number of comments to scan through, and we've consolidated FAQs in the BIrd's Eye View tabs. That's all pretty straightforward, right?Regarding what's new, I think GBCI has clearly evolved its support structure since 2009, in ways discussed above. While the system isn't perfect, I think a lot of people have experienced a real difference in being able to reach out to GBCI and get a real response.There wasn't a moment in time that we can point to as when this happened, and that's part of what I like about this story—rather than having USGBC and GBCI overpromise and underdeliver, they have been quietly changing things. I thought it was a good time to shine a light on this behind-the-scenes story.