LOv3 and Macs

I'd suggest getting Internet Explorer for your MAC. 

I"m with you on this, Elliot. Internet Explorer is no longer made for Macs. I tried Chrome, downloading an older Safari, Firefox... nothing works.Have you contacted GBCI about this? Any response on when it might be resolved?

Clearly I have not tried to put IE on a MAC in a while! Elliot, one more thing, I would caution you that sometimes with LOV3 and Safari there is some funny scrolling you have to do to see whole credit forms. A co-worker had some trouble with it appearing that things were missing when really you have to scroll within the frame to see everything.Glad you got it to work!

I haven't been able to find an older version of Safari that works on my Mac (OS X 10.6.8). The ones I download all fail to install. I've been accessing LEED Online in IE by running Windows on my Mac using Parallels. It's painfully slow, but it works. Yes, let's hope that the LEED Online team solves this for the new Safari soon!

I have another solution for Macs that only takes a minute to implement. I haven't confirmed that this makes LEED Online FULLY functional with Mac/Safari, but so far I have gotten a lot further than I had been.Under Safari --> Preferences --> Advanced, check the box to "Show Develop Menu in Menu Bar."Then, go to the Develop menu in the menu bar and select "other."Then, replace the text that appears there with the following text:Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6; en-us) AppleWebKit/530.3 (KHTML, like Gecko) Version/4.0 Safari/530.3With this solution, you are telling LOv3 that you are Safari 4, even if you are Safari 5.  And it seems to buy it— for now!

I'm commenting because I did get a reply to my email on this subject --they advised me to download earlier versions of Safari, operating systems etc. Unfortunately there are other compliance issues for me so this hasn't been an option, and we tripped up also on the Adobe Reader version which stubbonly resisted downloading as an earlier version we we finally abandoned this complicated and frustrating exercise of reversing all my connected software. I've taken to logging onto other people's PCs if and when available and printing things out for reference when they're not and hoping not to wear out my welcome. Clients not impressed.

I will however try and see if Tristan's method works for me. All suggestions welcome!

Tristan,

I tried your solution, but it is not letting me access the forms. Should I downgrade my acrobat reader to access them?
Any other recommendation?
Thank you very much!
Elliot, I submitted my complain through the feedback link to put some pressure.

Roberto, I don't know. It's just a patch, and obviously not an infallible one. I did not have to downgrade my Reader -- I am running 10.1.1.

I hate this situation too. But it's probably worth noting that Apple radically changed how Safari handles PDFs with version 5.1--apparently part of Apples ongoing battle with Adobe. So, as I understand it, there is no easy fix for the LEED IT folks--Safari just won't read the forms the way it used to. Maybe they can start supporting Firefox or Chrome instead, as they still use the Adobe PDF plug-in.

Safari 5.1.2 was just released, and it claims to support viewing of PDFs within websites. Maybe that will solve this problem? I just ran the update and tried it, but I keep getting a nasty system error when I try to click from my project list into a project. I haven't entirely lost hope, though--LEED Online is also running an alert that they will be taking the system down for "emergency maintenance" tonight. Maybe they'll fix whatever is causing that error and this new Safari will solve our problem?If anyone finds out anything conclusive, please let us Mac users know!

I am pulling my hair out trying to find a solution to this problem. Just tried Tristans suggestion using the development tab trying to trick L/O into thinking i was using Safari 4. Tried to install Safari 4 but get the OSX error message. Do want to buy parallels, but that seems like the only option at this point!?! I have two project that need to be submitted and this bug has us stopped dead in our tracks.

LOv3 was down for maintenance on Dec. 16th and I was hopeful for a fix of the Mac issue, but it doesn't seem to have been delivered. Firefox compatibility is still shown as 3 to 4 weeks away on the LOv3 system requirements page (and there is not a date on that page).

Yes, its even a bit worse at the moment--I can't even get to the project page now, previously it was only the forms I couldn't access, but I could do overall project administration. I've not received any reply at all from GBCI about dates so I think you have the most up to date info. Thanks for continuing to post about this.

I received the following feedback from GBCI that the "missing plug-in" PDF problem is due to an Adobe update. Below is what they sent to me and it did work for me. (Ongoing trick will be keeping the rest of the office from updating Adobe!) Also, note that I had to go through the Feedback tab on LEED-Online for this, not the GBCI customer service.

Adobe has launched a new version of Adobe Reader 10.1.2 that is NOT currently compatible with LEEDOnline.com at this point. The upgrade is automatic for some users, so you might not have even been aware that the upgrade took place. Please downgrade the Adobe Reader to an earlier version for the forms to open.

Please follow these steps :
1. Please Uninstall 10.1.2 from Control panel(add or remove programs).
2. Install 10.1.1 from the link.
3. Please set Adobe Reader as default PDF.
4. Please make sure to de-select the Windows auto updates so the Adobe Reader does not automatically update again to the new version.

Downgrading the Adobe Reader to the previous version will resolve the issue and allow you access to your forms.

For you MacOwners with a savvy tecchie supporting you, I want to pass on a radical solution that so far seems to have solved every one of my issues: install a virtual PC inside your Mac and use it just for LEED On Line access. You can share files on a common access, but its far simpler if you don't need to edit office files in the PC, just use it for accessing the website and transferring documents. I admit this is not going to work for everyone but I have swapped the stress of borrowing other people's PCs for peace of mind, at least for now.

We truly sympathize with the inconvenience and frustration this has caused. We are trying to provide a solution that will work around this issue created by Adobe and Mac's incompatibility. Since this issue is beyond our control, it'll take us some time to come up with an acceptable solution. And for anyone interested, the underlying issue is documented by Adobe on this page: http://kb2.adobe.com/cps/908/cpsid_90885.html. Thanks, Megan R/S

Good news, mac users. It appears that the latest version of Adobe Reader - 10.1.3, just released last week - is compatible with LEED Online. I was able to view and edit credit forms in Safari 5.1.5 without incident and no workarounds required. But Safari needs to be running in 64-bit mode, not 32-bit as is suggested on the LOL system requirements pages.

Yes, it worked for me too:

(1) Reader 10.1.3, Safari 5.1.1, OS X 10.7.2 (on an iMac);

(2) Reader 10.1.3, Safari 5.1.3, and OS X 10.7.3 (on an iMac); and

(3) Reader 10.1.3 / Acrobat Pro 10.1.3, Safari 5.1.5, and OS X 10.7.3 (on a MacBook Pro).

Set Safari for 64 bits. Don't have other tabs open in Safari. Set Reader as the default pdf application.

It worked for me too! Thanks!
If you need to restart Safari in 64 bit mode, this is how to do it:
- During start-up hold 6 and 4 keys together.
That worked for me on a macbook pro.

I found another alternative that seems to be working so far for me - a web browser from Omni Group called "OmniWeb" - it's a free download from a well-regarded developer of Mac software. So far it at least seems to open and allow printing of the forms, which is more than I could say for Safari/Reader in our current all-Mac office setup as of a few weeks ago. Seems like the Safari issues have been resolved, but if you ever find they are "broken" again, you might try OmniWeb as opposed to the virtual PC type of solutions.