A few projects that I am as team member on have recently experienced a LEED Online form issue where information "disappears." I am curious if other folks have had this issue and how have you have approached dealing with it? If you've reached out to USGBC, what has their response been towards you? Thank You!
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Michael Smithing
Director - Green Building AdvisoryColliers International Ltd.
304 thumbs up
August 4, 2016 - 3:05 am
We've had this issue recently with the expected submission date for an O+M project. We noted issue and the intended answer in an SC narrative.
Cynthia Knight
LEED SpecialistUSGBC
August 4, 2016 - 5:06 pm
Hi Sara, thank you for posting your comment. Here’s some background: we have been seeing unprecedented use of LEED Online and at times have hit a critical peak for usage that causes a heavy load on our servers. Because this new system was designed to autosave every 10 minutes, we have backups of all of the data so no need to worry, the data is not truly lost. Also, the issue is on the server side and not LEED Online so the system is still functioning properly. We are further investigating this for a permanent resolution, but in the meantime, for anyone who has already experienced this, our IT team is able to recover the missing data. Please submit an inquiry via the Contact Us page (http://www.usgbc.org/contact) to request a data recovery and be sure to include the project ID number(s) and credit number(s) in your inquiry.
Deborah Lucking
Director of SustainabilityFentress Architects
LEEDuser Expert
245 thumbs up
August 17, 2016 - 11:28 am
Thank you. I thought I was going crazy.
Eric Bautista
Head of Energy & Environmental ManagementEB Project Management | Green Building Consultants
17 thumbs up
October 5, 2016 - 11:03 pm
Folks, I am always saving a copy of the LEED forms to have backup in case this will happen. A very helpful way. Regards!