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What happens if there are many areas of occupant dissatisfaction that require corrective action? We might not have the time to address everything before we have to submit our LEED application.

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EBOM-2009 IEQc2.1:Occupant Comfort—Occupant Survey

Hotel

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Ralf Lehmann
M.Sc. | Dipl.-Ing. (FH) | LEED AP BD&C
ALPHA Energy & Environment GmbH
LEEDuser Basic Member
18 thumbs up

Do I have to conduct the survey in a hotel for all guests or only for employees?

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Ralf Lehmann
M.Sc. | Dipl.-Ing. (FH) | LEED AP BD&C
ALPHA Energy & Environment GmbH
LEEDuser Basic Member
18 thumbs up

Thu, 11/28/2013 - 14:43

Maybe I allready found the answer in the IEQ Space Matrix (Oct 2013) and I have to ask all guests
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Trista Brown
Project Director
WSP USA
LEEDuser Basic Member
381 thumbs up

Sun, 12/01/2013 - 01:07

Hi Ralf, hotel guests shouldn't be surveyed for this credit (check out FAQ #1 above).
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Levi Jimenez
Founder & Senior Consultant
Viable LLC
LEEDuser Premium Member
12 thumbs up

Wed, 05/10/2017 - 19:19

Just an FYI, FAQ #1 is wrong. Hotel guests MUST be included. Per the most recent space matrix (April 2015) hotel spaces are NOT excluded from IEQc2.1. In addition, we also received the following review comment, "As noted in the Implementation section of IEQc2.1 in the Reference Guide, residents must be included in the IEQc2.1 survey; this rationale applies to hotel guests."
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Trista Brown
Project Director
WSP USA
LEEDuser Basic Member
381 thumbs up

Tue, 06/06/2017 - 15:47

Thanks for raising this point! Historically the understanding was that hotel guests are not regular building occupants and are more of a transient occupant group, at least in the context of this credit and the transportation survey. We've also had hotel projects that didn't survey guests and didn't get any technical advice or educational notes. This approach has carried over into EBOM v4 which makes surveying guests optional. The EBOM v4 Reference Guide says "Hotel guests do not need to be surveyed, though teams are encouraged to solicit feedback from hotel guests if possible." But if v2009 teams are getting flagged for not including guests then I think the safest approach is to just go ahead and survey them! We'll make some updates to the FAQ to address this.

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