Who does one contact for technical support with LEED Online? I am able to access my project on LEED Online, though cannot open any of the Form (v01) Tabs associated with our various attempted credits. When I click on the Form tab, this message pops up: "To view the full contents of this document, you need a later version of the PDF viewer. You can upgrade to the latest version of Adobe from www.adobe.com/products/acrobat/readstep2.html." This message is a surprise considering I am on a very new computer. To be sure, I went to the above mentioned website and downloaded the "latest" version of Adobe again, but to no avail. The same message is blocking access to any of the Credit forms. Is this a typical problem? I would appreciate a contact for LEED Online technical support. Can someone provide that please?
You rely on LEEDuser. Can we rely on you?
LEEDuser is supported by our premium members, not by advertisers.
Go premium for
Summer Minchew
Managing PartnerEcoimpact Consulting
LEEDuser Expert
164 thumbs up
December 10, 2019 - 7:55 am
It could be a web browser issue. I have the most luck accessing LEEDonline with Internet Explorer.
Emily Purcell
Sustainable Design LeadCannonDesign
LEEDuser Expert
323 thumbs up
December 10, 2019 - 9:59 am
There are a couple threads in the "navigating LEED Online" forum that should help. For LEED Online assistance I've had the most luck using the "feedback" button in the bottom corner, that goes straight to technical support versus going through GBCI customer service.
Christina Quilter
Project ManagerNeeser Construction Inc.
December 10, 2019 - 1:35 pm
Thank you, Emily. I submitted my question through the "feedback" button as suggested, and now have a pending "LEED Online ticket" awaiting technical support feedback. I have ruled out the problem being a web browser issue since I have tried opening the troublesome Form (V01) with Microsoft Edge, Explorer, and Firefox, and also from two different computers. The same error message appears every time.
Ralph Bicknese
PrincipalHellmuth & Bicknese Architects
20 thumbs up
December 10, 2019 - 4:17 pm
The form viewing only seems to work with Internet Explorer. Not Safari or many of the other browsers you mentioned. Perhaps some others do, I do not know. I cannot suggest why you might be having trouble accessing them with Internet Explorer.
Christina Quilter
Project ManagerNeeser Construction Inc.
December 10, 2019 - 5:50 pm
Thank you Ralph. I am now able to access the Forms using MS Internet Explorer. You are absolutely correct, Form viewing and entry therein ONLY works in Internet Explorer! While I am up and running now, this may present a problem for LEED Online in the coming year. Our IT Tech tells us that MS Internet Explorer is scheduled to go away in March 2020. MS Edge should take over then, however it does not currently interface with LEED Online Forms. Again, thank you for solving my connection issue!
December 10, 2019 - 5:52 pm
I have had the same issues and have tried colleagues computers as well, but still no luck. I only started having this problem after the site was down for 2 weeks.
Joyce Kelly
Architect - Cx Provider - Green Building SpecialistGLHN Architects & Engineers
26 thumbs up
January 30, 2020 - 1:29 pm
Same issue. Only solution was using Internet Explorer & Bluebeam as default pdf viewer. Undesirable because I use Adobe for everything else. Does anyone have the current Adobe fix for IE?
Tiffany Beffel
Managing PartnerInnovative Workshop Consulting
LEEDuser Expert
22 thumbs up
May 31, 2020 - 2:51 pm
Hi All. I have had several conversations with technical support for LEED Online and wanted to provide the latest update I have received. A new integrated platform for LEED Online will be released (already is released with LEED v4.1) that does not take issue with any web browser. It is compatible with all web browsers. There is a plan currently in place to transition LEED v4 projects to this new platform, but the timeline of this transition has not yet been released. LEED v2009 projects, due to their age, sunset, and amount of work involved, will not be transitioned to the new platform. I personally have been utilizing offline forms for well over a year, so I am very excited about the integrated platform. I highly recommend that for any new projects you are planning to register that you do so under the LEED v4.1 rating system. LEED v4.1 is not too far of a stretch from LEED v4 and offers a much better user experience for LEED Online.
Katie Vasbinder
September 7, 2021 - 1:44 pm
I tried opening thru Microsoft Edge (replaced Internet Explorer) and I still cannot upload any documents. Any advice?
David LEBRET
December 17, 2021 - 6:06 am
Hi, what is the difference between V01 form of V4 version and V4.1 version ?
Todd Bundren
Associate Principal - Director of SustainabiltyLawrence Group
14 thumbs up
July 13, 2022 - 12:59 pm
We are having issues with an existing project (V4) due to the fact that internet explorer is no longer available. Is there a fix for this issue that we can explore? Any help would be appreciated.