LEED v4
Existing Retail
Indoor Environmental Quality

Occupant comfort survey

Retail-EBOM-v4 EQc10: Occupant comfort survey

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Credit language

USGBC logo

© Copyright U.S. Green Building Council, Inc. All rights reserved.

Requirements

Establishment

None

Performance

Administer at least one occupant comfort survey to collect anonymous responses regarding at least the following:
  • acoustics;
  • building cleanliness;
  • indoor air quality;
  • lighting;
  • thermal comfort; and
    • The responses must be collected from a representative sample of building occupants making up at least 30% of the total occupants. Document survey results. Develop and implement a corrective action plan to address comfort issues if the results indicate that more than 20% of occupants are dissatisfied. Perform at least one survey and implement corrective actions. At a minimum, perform one new survey at least once every 2 years.
See all forum discussions about this credit »

Frequently asked questions

My project is a hotel/library/recreation center with patrons that stay for more than ten hours each week. Do I need to survey these guests?

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

Can we collect anonymous survey responses but still incentivize individuals to respond by offering a prize?

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

What happens if there are many areas of occupant dissatisfaction that require corrective action? We might not have the time to address everything before we have to submit our LEED application. 

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

What if the corrective action component of the credit is too costly for us? We don’t want to attempt this credit and then find out we’re not able to earn it because corrective action is too expensive. 

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

See all forum discussions about this credit »

What does it cost?

Cost estimates for this credit

On each BD+C v4 credit, LEEDuser offers the wisdom of a team of architects, engineers, cost estimators, and LEED experts with hundreds of LEED projects between then. They analyzed the sustainable design strategies associated with each LEED credit, but also to assign actual costs to those strategies.

Our tab contains overall cost guidance, notes on what “soft costs” to expect, and a strategy-by-strategy breakdown of what to consider and what it might cost, in percentage premiums, actual costs, or both.

This information is also available in a full PDF download in The Cost of LEED v4 report.

Learn more about The Cost of LEED v4 »

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Documentation toolkit

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LEEDuser’s Documentation Toolkit is loaded with calculators to help assess credit compliance, tracking spreadsheets for materials, sample templates to help guide your narratives and LEED Online submissions, and examples of actual submissions from certified LEED projects for you to check your work against. To get your plaque, start with the right toolkit.

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Addenda

14/04/2017– Updated: 19/04/2017
Reference Guide Correction
Description of change:
100002158

Revise campus language:
Group Approach
Submit separate documentation for each building.

Campus Approach
Ineligible. Each LEED project may pursue the credit individually.

Inquiry:
Ruling:
Campus Applicable
No
Internationally Applicable:
No
See all forum discussions about this credit »
Guest expert

Kelly Mehring

LEED AP O+M, MS

Rivion, LLC
Manager of Existing Building Certifications

LEEDuser overview

Frank advice from LEED experts

LEED is changing all the time, and every project is unique. Even seasoned professionals can miss a critical detail and lose a credit or even a prerequisite at the last minute. Our expert advice guides our LEEDuser Premium members and saves you valuable time.

For full access, sign up now for LEEDuser Premium

Already a premium member? Log in now

Credit language

USGBC logo

© Copyright U.S. Green Building Council, Inc. All rights reserved.

Requirements

Establishment

None

Performance

Administer at least one occupant comfort survey to collect anonymous responses regarding at least the following:
  • acoustics;
  • building cleanliness;
  • indoor air quality;
  • lighting;
  • thermal comfort; and
    • The responses must be collected from a representative sample of building occupants making up at least 30% of the total occupants. Document survey results. Develop and implement a corrective action plan to address comfort issues if the results indicate that more than 20% of occupants are dissatisfied. Perform at least one survey and implement corrective actions. At a minimum, perform one new survey at least once every 2 years.
See all forum discussions about this credit »

Documentation toolkit

The motherlode of cheat sheets

LEEDuser’s Documentation Toolkit is loaded with calculators to help assess credit compliance, tracking spreadsheets for materials, sample templates to help guide your narratives and LEED Online submissions, and examples of actual submissions from certified LEED projects for you to check your work against. To get your plaque, start with the right toolkit.

For full access, sign up now for LEEDuser Premium

Already a premium member? Log in now


Frequently asked questions

My project is a hotel/library/recreation center with patrons that stay for more than ten hours each week. Do I need to survey these guests?

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

Can we collect anonymous survey responses but still incentivize individuals to respond by offering a prize?

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

What happens if there are many areas of occupant dissatisfaction that require corrective action? We might not have the time to address everything before we have to submit our LEED application. 

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

What if the corrective action component of the credit is too costly for us? We don’t want to attempt this credit and then find out we’re not able to earn it because corrective action is too expensive. 

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

See all forum discussions about this credit »

Addenda

14/04/2017– Updated: 19/04/2017
Reference Guide Correction
Description of change:
100002158

Revise campus language:
Group Approach
Submit separate documentation for each building.

Campus Approach
Ineligible. Each LEED project may pursue the credit individually.

Inquiry:
Ruling:
Campus Applicable
No
Internationally Applicable:
No
See all forum discussions about this credit »
Guest expert

Kelly Mehring

LEED AP O+M, MS

Rivion, LLC
Manager of Existing Building Certifications