Hello, We are working on a WELL v2 Core project. The project owner does not plan on having any "direct staff" or "eligible employees" working at the building. The building will be managed by a contracted or subcontracted company. 

There are many features that are directed at direct staff, many focused on benefits and/or policies. The owner would like to achieve these features and believe existing documentation meets the requirements. The definition of direct staff is not clear for projects that do not have owner staff on site. Can the team still achieve these features by showing documentation to meet the requirements even without staff on site? Do they need to provide a workstation and have someone designated to that spot to meet it? Doesn't having these policies in place for the entire organization, whether or not someone is working onsite, meet the intent of improving the health and wellness of the community, even without someone physically at the building? 

The Direct Staff definition provided to achieve features without staff at that building, (a project with no direct staff may only earn a point for meeting an optimization for its building management staff), does not make sense for things like healthcare benefits, mental health services, and family support. The Project Owner does not have a say in what policies their building management staff received from the contracted company. And that inability to control benefits, should not detract from the Project Owner achieving points for services provided to their staff just because no one is physically at the project. 

Please provide some clarification. We would like to achieve these points and need to know how to proceed. If a "Direct staff" workstation needs to be provided to meet the requirements, we will do that.