See all forum discussions about Navigating LEED Online

Subscribe to new posts about Navigating LEED Online Post a new question aboutNavigating LEED Online

Forum discussion

Navigating LEED Online

leedonline offline?

Caroline O'Leary

Architect

studio point253

LEEDuser Basic Member

71 thumbs up

August 20, 2016

I have been attempting to access leedonline for the last 20 minutes and receive the following: This page can’t be displayed •Make sure the web address https://www.leedonline.com is correct. •Look for the page with your search engine. •Refresh the page in a few minutes. All other websites work fine. I can't seem to find anything about maintenance this weekend. I've been accessing this website from this exact same computer for the past 6 months and in fact submitted for final construction review just a couple of days ago. Help? Anyone else having issues?

Post a reply

Caroline O'Leary

Architect

studio point253

LEEDuser Basic Member

71 thumbs up

Sat, 08/20/2016 - 04:38

Apparently leedonline.com is no longer the website address. Which you can't determine by searching online via Google or DuckDuckGo either. The only way I was able to figure it out, was to wade my way through the USGBC's horrid website. Clicking on their link at the bottom of the site, takes me to the new website address to allow one to sign in. Can't even tell you how thankful I am this will be the last project I ever document. This system is a complete waste of my clients funds. For anyone else who runs in to this problem. The website address is now: https://lo.usgbc.org/

LEEDuser Expert

472 thumbs up

Sun, 08/21/2016 - 14:59

Caroline - I hear your pain. I think the URL you were using is the one for LEED Online v3 that is defunct as of the first of this year. Note: When USGBC did scheduled maintenance on LEED Online on August 5-6, 2016, one of the updates made was to change the URL of the website; however, my saved favorite in Internet Explorer for this page (https://www.usgbc.org/leedonline/) redirected me (and continues to redirect me) to the new URL with no problem. The only way I noticed is that I had to enter a new password because there was not one saved for this new page.

Caroline O'Leary

Architect

studio point253

LEEDuser Basic Member

71 thumbs up

Mon, 08/22/2016 - 16:18

Hi Michelle, I've been using that exact website address from sometime in 2010 until August 15th 2016 when I completed a final submission for another project I documented. When I attempted to log in on August 20th, no such link existed anymore. I don't recall seeing any e-mails. I'm not "steeped" in LEED so I easily miss a lot of changes (but I think that's true for a large portion of people that don't document as their daily job). This is a case where they really need a redirect with very a very clear notice.

Michelle Rosenberger

Partner

ArchEcology

LEEDuser Premium Member

421 thumbs up

Mon, 08/22/2016 - 16:32

Hi Caroline, FYI, I'm a LEED consultant who's in the website everyday including weekends. As of Sunday, I began getting the error and my browser was not redirecting. I wouldn't have known about the new URL without your post. So thanks!

Caroline O'Leary

Architect

studio point253

LEEDuser Basic Member

71 thumbs up

Mon, 08/22/2016 - 16:56

Glad it was helpful Michelle!

Kathryn West

LEED AP BD+C, O+M, Green Globes Professional

JLL

LEEDuser Basic Member

112 thumbs up

Mon, 08/22/2016 - 20:34

Thanks! You are more knowledgeable than USGBC/GBCI Customer service today. They just told me the website was down and had no estimate for when it would be back up!

Deborah Lucking

Director of Sustainability

Fentress Architects

LEEDuser Expert

224 thumbs up

Mon, 08/22/2016 - 21:04

Hah. Could access LEED Online page, and even my credit forms...just couldn't input data! Had my hopes up for a moment, then cruelly dashed...

Caroline O'Leary

Architect

studio point253

LEEDuser Basic Member

71 thumbs up

Mon, 08/22/2016 - 21:09

Deborah, I hope you have better luck with that than I did. A number of months ago when I began the construction submittal phase, I had the exact same problem. I can't tell you how many times I contacted and spoke with GBCI. They had no idea what the problem was. It literally took MONTHS to be able to document because I couldn't get any of the forms to save any information or change anything to be able to start documenting again. My issue was the same as Ian's (see discussing below). Mine all of the sudden started working again (thank goodness), no idea why. Try Ian's solution below. Maybe it will work for you.

Deborah Lucking

Director of Sustainability

Fentress Architects

LEEDuser Expert

224 thumbs up

Mon, 08/22/2016 - 21:37

Caroline, I managed to upload and save stuff as late as Friday last week, so will hold off changing my Adobe Reader. Hate to think how that will affect my other workflows. Taking a wait-and-see attitude....