How Anonymous?

We have had success in the past by doing a paper survey (I know- not very green!) where people get a raffle ticket when they turn their surveys in in -person. This protects the anonymity of the survey while still allowing an incentive.

Tim - Was including one's name with the survey mandatory? Or was there an option where an occupant could respond to the survey without including their name (even if that meant not being eligible for the prize)? If including a name was mandatory, I think you're stuck and will have to redo the survey as they request. The problem being that if I have to include my name, I may be less likely to be honest about complaints or problems than if I were allowed to be anonymous. However, if including the name was optional to get entered in the drawing, you absolutely should be OK. Allowing folks to trade their anonymity for a prize still assures individuals who are unhappy about building conditions with an avenue for responding honestly if they so desire. It's obviously not perfect, but I really think GBCI could live with that given the reality of how difficult achieving the required response actually is - I've been amazed at how many of my projects struggle to achieve 30% even with an incentive like the one you employed. This credit ends up being a much tougher undertaking than it appears on its face. I hope this helps a bit. Dan