Occupant education is an important piece of the LEED program, and you’re unlikely to be penalized for your efforts in this area as long as you don’t tip-off occupants that a survey is coming up during a specific time period.
Question
The LEED Reference Guide says that the survey should not be announced in a way that might generate skewed responses or encourage unrepresentative behavior. We’ve been educating our occupants for several months on the LEED process. What should we do?
Credits