We are experiencing difficulties in acquiring a coherent rating from Portfolio Manager for a Hospital in São Paulo, Brazil.

As we input all the data, PM is giving us a rate of 100, which does not make sense for this particular project. We suspect that it has to do with the occupied areas. Should we factor in bathrooms, staircases, hallways and elevators in the total area of the Hospital? Or PM works with the pure and simple gross area of the facility?