Hi there,
I'm on Windows 7. Both Adobe pro and Adobe 10.1.2 were on my computer. Since I still didin't have access to the LEED Online forms, I switched from Internet Explorer 9 to the 8, switched from Adobe reader 10.1.2 to 10.1.1, followed all the instructions, put the reader 10.1.1 as default, etc. But I still cannot access the Online forms. I sent two feedback message to the USGBC but I get a general auto-reply about the Adobe reader problem. Is there anyone who faced the same problem than me?
Thanks for your help,
Nicolas
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Zachary Goodnough
32 thumbs up
February 22, 2012 - 4:31 am
I'm facing this same problem, but with Windows Vista. Quite frustrating.
Carl Sherman
CPD, LEED A.P.Weigand Associates
27 thumbs up
February 22, 2012 - 9:27 am
I have two versions of Internet Explorer on my machine, one is 64 bit and the other is not. If you are using the 64 bit version, try using the one that is not the 64 bit version. That worked for me.
Emily Catacchio
Sustainability SpecialistWight and Company
610 thumbs up
February 24, 2012 - 11:14 pm
Nicolas,You say you followed "all the instructions" so maybe you already tried this... but is are viewing LEED-Online in your browser's Combatability Mode? If not, try that. Otherwise I suggest giving GBCI a call.
Nicolas Galiotto
OwnerBuildGreen.dk
27 thumbs up
February 25, 2012 - 5:21 am
Thanks Emily. I tried the compatibility mode. I have wasted too much of my time on that matter and I have finally given up on this. I'm now using an old computer to access LEED Online...
Good luck to the others ;-)
Nicolas
Andrew Gil
Architect, Associate, LEED AP BD+C. USGBC NY Upstate Board of DirectorsHOLT Architects. P.C.
63 thumbs up
February 29, 2012 - 12:17 pm
Our company computers are set up with Google and a site license for Adobe Pro in a slightly earlier version than the latest Adobe Reader. every time any of us interact with LEED Online, we have to switch to Internet Explorer and change computer settings to use the latest Reader, make sure that the "Compatibility mode" that Emily referred to is on, and so on , and so on. It seems that someone decided that "better" doesn't include "easier", "faster" or "less costly". I wonder a lot about that.
kristen s
March 28, 2012 - 5:42 pm
I, too, have a Windows 7 64 bit machine running Adobe Pro and more current versions of Reader than LEED Online was able to recognize.
I was able to get LEED Online running on my Windows 7 64 bit OS by
getting IT to set up Windows Virtual PC on my computer, so the computer runs like 32 bit Windows XP. This includes separate firewalls and virus protection. I then hunted around the internet for old copies of Reader that are compatible with LEED Online and installed that into the virtual machine. Then I had to configure IE to work with LEED Online's requirements, making sure it was a recent enough version to work and that compatibility mode was properly set up. It took the better part of a day, but now I can manage LEED without firing up an old machine in the back of the office.
Then I made LEED Online the homepage of IE, because the only reason I fire up the virtual machine is to run LEED Online.
Allyson Wendt
Stevens & Associates, PCJune 13, 2012 - 3:23 pm
I just called USGBC on this very issue, and am awaiting their IT department to call back. We'll see what happens...
Emily Catacchio
Sustainability SpecialistWight and Company
610 thumbs up
June 22, 2012 - 6:49 pm
Just for clarification, it's my understanding that you need to run a 32-bit version of Internet Explorer, not of Windows OS.
Andrea Anderson
ArchitectThe Clark Enersen Partners
31 thumbs up
July 2, 2012 - 10:57 am
I had the same problem. I have Windows 7 (64 bit) and I had to uninstall and rid my computer of all of the updated Adobe Reader files, then install the older version of Adobe Reader 10.1.1. I then set that as the default PDF program and set it not to update automatically. It was a pain, but now the pages load.
Jenny Fox
December 10, 2019 - 2:02 am
This is very frustrating, every time I am getting the same error 0x80248007. I don't know how to fix this error. I have windows 10(64 bit) and I am planning to remove all the Adobe Reader files.