Wow, that's great! The ability to communicate and ask questions is a sensible feature to include for reasonable customer service.
In March, we received LEED review comments for a preliminary construction review. Our LEED consultant thought the reviewer was asking for information beyond the prerequisite requirement, so sent an email asking for review of the LEED reviewer's comments. Our LEED consultant was optimistic about receiving a response within a week or so.
Two weeks went by without a response, so we just went ahead and submitted our clarifications without waiting any longer.
Megan Ritchie Saffitz
Director of LEED SupportU.S. Green Building Council
33 thumbs up
April 8, 2013 - 9:37 am
Hi Julia - While we have made systematic and structural improvements to avoid these types of delays, we are not without our occasional oversights and sincerely apologize that you did not receive a more timely response. We have identified which inquiry was yours and will follow up with you offline immediately. Sincerely yours - Megan R/S