This is great news-and it adds to the transparency of who GBCI is. It helps to know our colleagues will be answering some of the most challenging technical questions. In my "contact us" emails to GBCI, I have always prefaced the questions by stating in all caps: "Please forward to our review team / technical staff." If you don't do that, you get a reply using the infuriating and non-responsive "stock language." It does eventually get to the skilled experts and we've had good communication after that. Also, I must admit that I don't spend a lot of hours looking for a clear on-point answer to my question. I go to LEED User first and have found easily accessible answers. If I don't find them there, I go straight to the "contact us" page. My time is worth money also. I remember the excruciating days of trying to navigate LEED without LEED User--such a great support structure! You guys deserve the next President's Leadership Award.