Does anybody have an example of a long term service contract, or know specifically what needs to be included in the contract in order for it to be accepted by the GBCI reviewer? We have a signed document from the equipment manufacturer attesting to the life span of the equipment and commiting to servicing the unit over its life, but it was not accepted by the GBCI reviewers. Are the GBCI reviewer looking for a more detailed scope document that outlines how the unit will be serviced? Any input would be appreciated. Thanks!
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