Hi John,
You are correct that the latest version of LEED-Online does require you to use Internet Explorer. I'm a bit confused when you say "the browser tab closes." It is possible you need to allow pop-ups from LEED-Online, so it is able to open things in a new tab or window when you click on them.
Also, I believe that you must use an up-to-date version of Adobe PDF Reader to view some pages on the LEED-Online website. This could mean you need to update your Adobe software and/or make sure Adobe is set to be the default PDF viewer/reader within Internet Explorer.
I have found GBCI's customer service to be very helpful in the past. Perhaps if none of these options work you could try contacting them by phone.
Hope this helps!
Susan Walter
HDRLEEDuser Expert
1296 thumbs up
October 10, 2011 - 2:43 pm
I would agree that the GBCI's phone desk group is very helpful. I have called them a number of times and they have been very patient. I had a similar problem a while back and had to add LEED Online to my 'Compatability View' under 'Tools'. Having it added to the server wasn't enough. Emily's comment about the pop ups is also valid. I haven't had a problem since then. Good luck.
John Garcia
3 thumbs up
October 10, 2011 - 3:32 pm
thanks for the replies, after several grueling hours, i've finally gotten this to work. here's the summary in case anyone has this issue in the future:
here's what i started with on my machine:
-internet explorer 8
-adobe acrobat 7
-adobe reader X (aka adobe reader 10)
here's what i had to do:
1. uninstall adobe reader X (even though it's the newest version, it doesn't always work)
2. download and install adobe reader 9.1 from leedonline.com (not from adobe's website)
3. follow leedonline.com's installation instructions (not adobe's)
4. in reader: change java & internet settings as shown on leedonline.com's system requirements page
5. in internet explorer: activate "compatibility view" and in manage add-ons "enable" adobe pdf.
6. UNINSTALL ACROBAT 7 (acrobat 7 will not allow reader to be the default pdf program for some weird reason)
and that's it. whew.
the "terms and conditions" page is the first page that displays a PDF, that's why the browser crashed there.
it's working now but hopefully GBCI can make this website a little easier to access in the future. new users shouldn't have to lose half a day right up front.