GBCI Contact Form / Credentialing Staff

I have had a similar experience. The response I received did not answer the specific question I asked, but was a general reiteration of
why Owner Required Signatories are required and the option of using a designated Owner's Agent. I replied back using the "Follow up to GBCI Response" at www.gbci.org/contactus on May 15th. I am still waiting for a reply which answers my question.

Below is the e-mail thread:

Thank you for contacting the Green Building Certification Institute.
The purpose of Owner Required Signatories is to ensure that the entity responsible for the long-term performance of the building or space is informed of certain critical elements of the LEED Certification Application.

Each project has two options to completing the Owner Required Signatories within a project:

The actual Owner can log into LEED Online and complete the signatories within the applicable form

OR

The Owner can designate an Owner's Agent to complete the signatories within the applicable forms on their behalf.

The project must select the desired compliance path at the whole project level via the Registration Details Tab under the Agent Form section. Important: the option to designate an individual to serve as Owner’s Agent is locked upon acceptance of the LEED Certification Agreement for a given project. Thus, it is critical that no one on the project team accepts the Certification Agreement until the decision of whether to designate an Owner’s Agent has been made and the required documentation has been completed and uploaded.

I hope that helps, but if you have any further questions or concerns, please feel free to use the contact form at http://www.gbci.org/contactus and select "Follow up to GBCI Response," inputting your case number from this email's subject line.

Best Regards,

Andrew

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CUSTOMER INQUIRY:
Dear LEEDinfo,
I posted the question below to LEEDuser.com, and the reply was to contact GBCI by phone, which I just did. I was told by GBCI that I now need to contact the USGBC.

I can update the Owner’s name on the Registration Details page, but we currently have some templates signed by the new owner and some by the old owner. *** Is it OK to have 2 different owner’s signatures on these forms or do we have to have the new owner resign the previously completed forms? ***
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(Original question):
What to do when an Owner retires
The original Owner of our project with a large university has retired and a new project manager is now assigned as Owner. We have added the new Owner to the project team and marked the original owner as de-activated. Should we change the project owner information on the Registration Details tab and have the new person re-sign all of the credit forms, most of which are already marked Complete?

For the best way to approach this I would contact GBCI, a phone call would probably get you an answer quickly.
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I am also frustrated with knowing when to call GBCI or USGBC and when to use their online contact forms. When I use the online forms to ask a question I'm been told to call, and when I call the recording always says, "For faster service use the online contact form." Either means of communication has been taking up to 3 weeks and additional phone calls to get an answer. What can I do to avoid these delays?

Thanks, Donna Juselis

Hi Erica,

In the past, I too have had very little success getting information via E-mail. Although it takes a little more time out of your day, I would strongly suggest to call the GBCI when you do not receive a proper answer via other means.

Whenever I call, I am usually re-directed and re-directed, but eventually I connect with someone who can give me a decent answer. And when all else fails, I come to the expert opinion of the world wide web (or just LEEDUser).