I have a number of staff having trouble navigating GBCI/Prometic software to get scheduled for exams. When I hit the register button on the LEED GA USGBC website I am getting a 502 bad gateway error.
From my staff:As far as scheduling, I completed my registration/payment for the LEED GA exam on the USGBC website. I was directed to the Green Business Certification Inc. to schedule the exam via Prometric, but the scheduling software is not so simple to use. I’ve been trying to get in contact with someone at GBCI directly to schedule my exam for March 2021 but have had little luck. The entire study group is having the same issue.
Is anyone else having problems, and if so have any solutions been found?
Patty Lloyd
Director of SustainabilityLeopardo Companies, Inc.
13 thumbs up
December 21, 2020 - 11:48 am
Here is the response from GBCI, I believe the issues were occurring in step #8
1. Register through your USGBC Account and receive eligibility ID via email.
2) Please visit www.prometric.com<http://www.prometric.com> and click the 'Test Takers' seen on the top of the page. This will bring a drop down where you will select "Find My Exam".
3) Next, type in GBCI in the search bar to the right of 'Test Owner Search' and click the 'Go' button.
4) Then, confirm "Green Business Certification Inc." and click 'Schedule' on the following page (which will be seen on the left-hand side under 'ACTIONS').
5) Please read and consent to the information on the following pages.
6) Then, enter your eligibility ID and the first four characters of your last name. On the next page, confirm the exam selection.
7) Then, type in your address, city, or ZIP/Postal Code and the desired dates you wish to find availability for.
8) Select the best center, date, and time followed by confirmation of your name, address, and other personal information. Please note: If you wish to schedule your exam remotely, please do up to step 3 but instead of choosing "Schedule" under "Test Center", do so under "Remotely Proctored Exam".
If any scheduling issue persists, reaching out to Prometric would be the correct step as they are the exam host. They may be reached at the following: (888) 215-4154 or (800) 853-6769.
For any new inquiries, please contact us at gbci.org/contact<http://gbci.org/contact>.