Hello,
Unfortunately in our attempts to submit for a LEED design review today- the LEED Online submission system has yielded a number of errors which are documented below. Screenshots are available of the respective issues. We hope to receive guidance on how we can overcome these issues in order to submit for the review as soon as possible.
-
Clicking on ‘Submit Review’ returns an error
All attempted credits have been completed, forms saved, and supplementary info attached. When clicking submit for review the following error occurs ‘Atleast one design credit/prerequisite or PIF should be submitted as part of this review’. We are unsure why this error has occurred when information has been provided for all credits.
- Credits not registering in the respective categories
For many of the credits the summary page shows as incomplete ie. ‘0 of 1’ or ‘2 of 16’.
We are hoping to understand what may be causing this error and how to correct it? We have tried updating the submission forms, however it remains unchanged. We can confirm there are uploads and associated documention included with all attempted credits.
3. Some forms will not upload
Some LEED forms which have been completed offline will not upload. The forms have been included as an upload. Is this acceptable? We have sought to fill in forms online and provide a narrative describing the issue (as to ensure forms are not left blank).
4. One credit will not accept any uploads
For one credit, there is an 'error with the LEED database' when trying to access the submission form. How can we can overcome this error and submit for this credit? Ie. Is it possible to email the criteria? Further, the credit will not accept uploads of anykind.
Thank you for your help,
Stefen
Deborah Lucking
Director of SustainabilityFentress Architects
LEEDuser Expert
258 thumbs up
June 1, 2021 - 10:45 am
You will have to contact GBCI directly to get this resolved. Use the "Feedback" button on the bottom right of your screen to communicate with them.
good luck!
Susan Di Giulio
Senior Project ManagerZinner Consultants
153 thumbs up
June 1, 2021 - 1:09 pm
I suspect that you may not have clicked the grey checkmark on the far left of each credit line, to indicate that it is ready to review. When you do, each will turn green. But if that is the case, it still won't solve your other problems, which are due to the inexcusably temperamental LEED Online interface. So yes, you are going to need to contact tech support through Feedback.
Stefen M
June 1, 2021 - 10:04 pm
Deborah and Susan,
Thank you for your help! I appreciate it. We have been able to solve some of the errors, and will be following up with the GBCI directly for the database issues..
Thanks again,
Stefen