Hello All,
I can see enter the Construction Review forms and type-in words but I am unable save the changes or to upload files in the forms even though we are the team manager & project manager .
Error messages include :
- « Form save issues detected with this browser. »
And
- « Proceed with caution! This form is linked to a credit that is currently under review or has already been reviewed. Any information linked to a credit under review is currently locked and will remain locked until the credit to which the information is linked is returned from review. Any information linked to a previously-reviewed credit will remain locked until the credit to which the information is linked is marked as "In Progress" » .
I have tired internet explorer V11, V10, V9 etc... and chrome with no luck. Did we miss or skip over something ? Can someone please help us out to diagnose the problem? Regards,
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RETIRED
LEEDuser Expert
623 thumbs up
August 4, 2016 - 12:28 pm
Ian - I have been getting new and frustrating messages from LEED Online since Sunday, July 31. Sorry to hear you are having troubles as well. I am not sure if there are some larger problems going on or what is exactly happening. FYI: This post on another forum noted that this team was having data disappear that was entered in LEED Online forms - http://www.leeduser.com/comment/redirect/65916.
I have not experienced the problem you are outlining above. Are you in the middle of a design review? I hope if other LEEDusers have ideas to help you they will chime in.
However, I would suggest using the Feedback button in the lower right hand corner LEED Online (if you haven't already) and try to get more targeted and prompt assistance directly from the USGBC Technology team. They are fairly responsive and can look directly at the specific issues in your project.
RETIRED
LEEDuser Expert
623 thumbs up
August 4, 2016 - 9:03 pm
Ian - Cynthia Knight with USGBC posted this in response to the link I listed in my previous post - http://www.leeduser.com/comment/redirect/65950 - about unprecedented use of LEED Online.
And earlier today, I got the same "Form save issues detected with this browser" you mentioned when using IE 11 and was having a horrible time with pages loading. I shut down my computer and router and upon restart, things had corrected themselves but it could have been that folks on the east coast had gone home for the day and the unprecedented load was relieved.
Ian McCall
Environmental Engineer13 thumbs up
August 5, 2016 - 5:27 am
Michelle - The Design Review is complete (one pending credit and design appeal review was "skipped). The construction stage is started (but the Construction Preliminary Review is not yet started).
I have used the Feedback button before posting on the LEED User Forum. I am still waiting for a response from USGBC.
I have tried multiple computers, with different internet connections and I still get the same error. So I do not think that it is a load or internet issue as I have tried early morning Paris time when the US is still sleeping.
Regards,
Ian
Ian McCall
Environmental Engineer13 thumbs up
August 22, 2016 - 3:15 am
Hello,
After many tests and trials I discovered a / the solution that works; changing Adobe Reader versions from version "11.0" to version "2015.0" on my Windows 7 computer.
It was not a IE explorer versions (V9, V10 vs V11), language compatibility problems etc…
There may be other solutions out there but this one worked for me.
Ian
RETIRED
LEEDuser Expert
623 thumbs up
August 22, 2016 - 11:37 am
Ian - I really appreciate it when LEEDusers follow up and post outcomes and solutions to issues raised on the forums. While posting that additional information might not always be convenient or a priority, it helps the whole community. Thanks for letting us know and I am so glad you got it working again.
Caroline O'Leary
Architectstudio point253
99 thumbs up
August 22, 2016 - 12:13 pm
Ian,
I had this exact same problem. It literally took months to be able to document again. Try explaining that to your client! Glad you were able to find a solution! Thank you for sharing with us what it was/is. The leedonline/USGBC folks were of absolutely zero help.
Ian McCall
Environmental Engineer13 thumbs up
August 23, 2016 - 4:38 am
Other option .... USGBC sent me.
System Requirements / Settings document to view NEWLEED Adobe forms in Internet Explorer.
Step 1: Click on “Check System Requirements” available in LEED online login page.
Step 2: Verify that all system parameters status shows up as “GREEN”.
If system requirements shows up all in “GREEN” but still facing the issue please follow with below steps to repair “Adobe Reader”.
2. Adobe Reader Repair:
- Please find Step below to Repair “Adobe Reader”:
Step 1: Open up Adobe Reader from the Start menu and click help and repair as shown in the below screenshot (not shown).
Note: If you have an Adobe Acrobat, please Repair Acrobat, Open up Adobe
Acrobat from the Start menu and click help and repair Adobe Acrobat
Once above Acrobat / Adobe PDF reader is repaired verify that able to view the forms in LEED online else please continue with below IE settings:
3. Reset Internet Explorer:
- Please find Steps below to reset internet explorer:
Step 1: Open Internet explorer Tools Internet options and click on advanced tab.
Once Internet explorer is “Reset” make adobe reader as default to open PDF Files.
Step 2: Right click a PDF file and make sure Adobe Reader is selected as the default PDF viewer.
After reset of Internet explorer is completed please continue with below steps to enable/verify Adobe plugins in internet explorer.
4. IE Browser Settings – Enable Plug-Ins:
- Please find Step below to steps to “Enable Plugins” in internet explorer.
Step 1: Open internet explorer, and choose Tools -> Manage Add-ons
Step 2: Under Add-on Types, select Toolbars and Extensions.
Step 3: In the Show menu, select All “add-‐ ons”
Step 4: In the list of add-ons, select Adobe PDF Reader.
Note: If you do not see the Adobe PDF Reader add-on, try the other options on
the menu. For example, on some systems, the add-on appears when you select
Run without Permission.
Step 5: Click the Enable or Disable button (it toggles depending on the status of the selected add-on):
Enable sets the Adobe PDF Reader add-on to open PDFs in the browser.
Disable turns off the add-on so it does not open PDFs in the browser.
Select enable if the status of the Adobe reader is disabled.
Ian
Deborah Ebersole
PrincipalStudio D Consulting + Design
6 thumbs up
September 18, 2016 - 3:41 pm
Ian - thanks so much for your post. I have been getting the form error message and could not figure out what was wrong. Checked my system requirements, updated Adobe and success! Thanks for saving me many hours of frustration. Truly appreciate the info and help.