Hi all,
We are working on a call-center office building. The employees will be working 7 days a week. with 3 shifts a day. We have a confusion with calculating the FTE. First we have a problem of the multi-shift overlap, how can it be calculated. Second, we have a problem for the employees not spending 40 hours per week as indicated in the definition of the FTE. Shall the 2 working days be considered as overtime occupants?
Awaiting you help.