Ensure that procedures are in place for receiving and responding to IAQ complaints from building occupants. The I-BEAM tool provides sample forms and logs for fielding and recording occupant complaints as well as information about key principles for devel

Ensure that procedures are in place for receiving and responding to IAQ complaints from building occupants. The I-BEAM tool provides sample forms and logs for fielding and recording occupant complaints as well as information about key principles for developing effective communication with building occupants regarding IAQ issues. Strategies for investigating and resolving the issues that trigger occupant complaints are covered by a variety of I-BEAM guidelines.